FULFILLMENT POLICY

FULFILLMENT POLICY

FULFILLMENT POLICY

1. Overview

Welcome to MyStory! These Custom Terms of Service ("Terms") outline the terms and conditions under which MyStory ("we," "us," or "our") will provide our custom book writing and publishing services (the "Services") to you ("you" or "Customer"). By engaging with MyStory's Services, you agree to comply with and be bound by these Terms. Please read them carefully.


2. Project Ownership and Rights


2.1 Ownership: Upon completion of the project, the Customer will own all rights to the custom book ("Work") created by MyStory, including intellectual property rights and copyright.


2.2 Publishing Rights: The Customer has the exclusive right to publish the Work with any publisher or distributor of their choice.


3. Unlimited Revision Opportunities


3.1 Revision Process: MyStory provides the Customer with unlimited opportunities for revisions to ensure complete satisfaction with the final Work. Revisions will be conducted in collaboration with the Customer.


3.2 Timeliness: MyStory is committed to working in a timely manner to address revision requests promptly, ensuring that the project progresses smoothly toward completion.


3.3 Satisfaction Guarantee: At MyStory, we take pride in delivering high-quality work that aligns with your vision. Our primary goal is your satisfaction with the final product. In the event that you are not completely satisfied, we encourage you to work closely with our team to explore revision options to address your concerns.


3.4 Good Faith Collaboration: We want to ensure that any concerns are addressed through a good faith collaborative process. If, after utilizing the unlimited revision opportunities as outlined in Section 3, you still find the project unsatisfactory, we are open to discussing potential resolutions.


3.5 Eligibility: A refund request will be evaluated on a case-by-case basis. To be eligible for a refund, the Customer must have demonstrated a genuine effort to collaborate and engage in the revision process. The request must be made within 30 days of starting the project.


3.6 Exclusions: Refunds will not be granted solely on the basis of a change in creative direction or personal preference that does not align with the original project scope and guidelines. Refund requests that are not in good faith and attempt to exploit the policy will not be considered.


4. Project Timeline and Completion


4.1 Project Timeline: MyStory and the Customer will collaborate to establish a reasonable project timeline, taking into consideration the scope and complexity of the project.


4.2 Project Completion: MyStory will diligently work with the Customer to complete the project within the agreed-upon timeline. Delays caused by factors beyond MyStory's control may impact the completion date.


5. Confidentiality


5.1 Confidentiality Agreement: MyStory acknowledges that the information provided by the Customer, including personal and sensitive details, is confidential. MyStory will treat this information with the utmost confidentiality and will not share or disclose it to any third party without explicit consent from the Customer.


6. Payment


6.1 Payment Terms: Payment for Services will be outlined in a separate agreement between MyStory and the Customer. All payment terms and schedules will be agreed upon prior to the commencement of the project.


7. Termination


7.1 Termination by Customer: The Customer may terminate the project at any time, subject to the payment of any outstanding fees for services rendered up to the point of termination.


7.2 Termination by MyStory: MyStory reserves the right to terminate the project if the Customer fails to comply with these Terms or if there is a breach of the agreed-upon payment terms.


8. Miscellaneous


8.1 Governing Law: These Terms are governed by and construed in accordance with the laws of the United States, without regard to its conflict of laws principles.


8.2 Entire Agreement: These Terms constitute the entire agreement between MyStory and the Customer regarding the subject matter hereof and supersede all prior agreements and understandings.


9. Publishing Assistance


9.1 Publishing Services: MyStory offers to publish the Customer's book, if included in their package. We will create accounts on relevant publishing mediums and connect the Customer's bank account to receive direct payments from the publishing medium.


10. Referral Program Terms and Conditions


10.1 Program Overview: MyStory introduces a Referral Program, offering rewards for referrals leading to new clients purchasing Premium or Ultimate packages.


10.2 Reward Eligibility: Referrals resulting in new clients who pay upfront for Premium or Ultimate packages qualify for a reward worth 10% of the package's total value.


10.3 Referral Definition: A qualifying referral is a new client who purchases a Premium or Ultimate package on an upfront payment basis due to the referral.


10.4 Reward Distribution: Rewards are issued within 90 days after confirmation of the referred client's upfront payment, either as a reduced balance or cash payment.


10.5 Referral Tracking: Precise information about the referred client must be provided for accurate tracking.


10.6 No Referral Limits: There is no cap on the number of referrals and each eligible referral will receive a separate reward.


10.7 Exclusions: MyStory employees and immediate family members cannot participate in the referral program.


10.8 Program Modification: MyStory reserves the right to modify or terminate the referral program at any time, with earned rewards being honored.


10.9 Dispute Resolution: Contact your Project Manager for any disputes or concerns related to the referral program.


10.10 Agreement: Participation in the referral program implies agreement to these terms and conditions.


11. Rights Retention


11.1 Retention of Rights: MyStory retains the rights to the book until the full price of the package has been paid off by the Customer.


12. Content Collection and Deadlines


12.1 Collection Process: Content for the story, whether obtained via interview, recording submission, or through the portal, must be completed within 90 calendar days from the start of the project.


12.2 Extension Fee: Should the content collection process exceed 90 days, an extension fee of $250.00 will be charged to the client's account.


12.3 Release of Manuscript: Until all fees are paid, MyStory is unable to release the manuscript for review, revisions, or publishing.


13. Best-Seller Guarantee for Applicable Packages


13.1 The parties acknowledge that this Agreement does not guarantee a specific number of book sales during the bestseller campaigns.

13.2 MyStory Biographies LLC guarantees that the Author's book will achieve Amazon bestseller status during the agreed-upon campaigns or will refund the Author the full amount paid for the bestseller launch. Upon the issuance of a full refund, the Customer forfeits all rights to the book, but will receive all their money back within 3-5 business days. This is only applicable for customers who have purchased a package with the best seller launch. 


13.3. Pricing Requirements:

13.4 The Author agrees to maintain the designated price point for their ebook throughout the entire duration of the bestseller campaign.

13.5 After the launch concludes and the Author achieves bestseller status, they retain the right to set their ebook price at any amount.


13.6. Launch Fee:

13.8 The launch fee covers the cost of promotional activities, marketing strategies, and other services aimed at achieving bestseller status.


13.9. Rights and Obligations:

13.9.0 MyStory Biographies LLC retains the right to utilize various marketing and promotional strategies to enhance book visibility and sales.

13.9.1 The Author agrees to cooperate with MyStory Biographies LLC and provide necessary materials and information to facilitate the bestseller campaign.


13.9.2. Refund Process:

13.9.3 In the event that the Author's book fails to achieve Amazon bestseller status during the agreed-upon campaign, MyStory Biographies LLC will promptly refund the Author the full launch fee.


Governing Law:

This Agreement shall be governed by and construed in accordance with the laws of the United States.By engaging in the services provided by MyStory Biographies LLC, the Author acknowledges and agrees to be bound by the terms and conditions set forth in this Agreement. Engagement in the bestseller launch services constitutes acceptance of all terms and conditions outlined herein.



14. Web Hosting Costs for Ultimate Package


14.1 Hosting Costs: Customers who purchase the Ultimate Package must assume the cost of web hosting for the domain associated with their book.


14.2 Cost Details: This cost is generally only a few dollars a month, but will remain a charge as long as the website is online.


By engaging with MyStory's Services, you acknowledge that you have read, understood, and agreed to these Custom Terms of Service. If you have any questions or concerns, please contact your account manager.


Thank you for choosing MyStory for your custom book writing and publishing needs. We look forward to collaborating with you to bring your unique narrative to life.

1. Overview

Welcome to MyStory! These Custom Terms of Service ("Terms") outline the terms and conditions under which MyStory ("we," "us," or "our") will provide our custom book writing and publishing services (the "Services") to you ("you" or "Customer"). By engaging with MyStory's Services, you agree to comply with and be bound by these Terms. Please read them carefully.


2. Project Ownership and Rights


2.1 Ownership: Upon completion of the project, the Customer will own all rights to the custom book ("Work") created by MyStory, including intellectual property rights and copyright.


2.2 Publishing Rights: The Customer has the exclusive right to publish the Work with any publisher or distributor of their choice.


3. Unlimited Revision Opportunities


3.1 Revision Process: MyStory provides the Customer with unlimited opportunities for revisions to ensure complete satisfaction with the final Work. Revisions will be conducted in collaboration with the Customer.


3.2 Timeliness: MyStory is committed to working in a timely manner to address revision requests promptly, ensuring that the project progresses smoothly toward completion.


3.3 Satisfaction Guarantee: At MyStory, we take pride in delivering high-quality work that aligns with your vision. Our primary goal is your satisfaction with the final product. In the event that you are not completely satisfied, we encourage you to work closely with our team to explore revision options to address your concerns.


3.4 Good Faith Collaboration: We want to ensure that any concerns are addressed through a good faith collaborative process. If, after utilizing the unlimited revision opportunities as outlined in Section 3, you still find the project unsatisfactory, we are open to discussing potential resolutions.


3.5 Eligibility: A refund request will be evaluated on a case-by-case basis. To be eligible for a refund, the Customer must have demonstrated a genuine effort to collaborate and engage in the revision process. The request must be made within 30 days of starting the project.


3.6 Exclusions: Refunds will not be granted solely on the basis of a change in creative direction or personal preference that does not align with the original project scope and guidelines. Refund requests that are not in good faith and attempt to exploit the policy will not be considered.


4. Project Timeline and Completion


4.1 Project Timeline: MyStory and the Customer will collaborate to establish a reasonable project timeline, taking into consideration the scope and complexity of the project.


4.2 Project Completion: MyStory will diligently work with the Customer to complete the project within the agreed-upon timeline. Delays caused by factors beyond MyStory's control may impact the completion date.


5. Confidentiality


5.1 Confidentiality Agreement: MyStory acknowledges that the information provided by the Customer, including personal and sensitive details, is confidential. MyStory will treat this information with the utmost confidentiality and will not share or disclose it to any third party without explicit consent from the Customer.


6. Payment


6.1 Payment Terms: Payment for Services will be outlined in a separate agreement between MyStory and the Customer. All payment terms and schedules will be agreed upon prior to the commencement of the project.


7. Termination


7.1 Termination by Customer: The Customer may terminate the project at any time, subject to the payment of any outstanding fees for services rendered up to the point of termination.


7.2 Termination by MyStory: MyStory reserves the right to terminate the project if the Customer fails to comply with these Terms or if there is a breach of the agreed-upon payment terms.


8. Miscellaneous


8.1 Governing Law: These Terms are governed by and construed in accordance with the laws of the United States, without regard to its conflict of laws principles.


8.2 Entire Agreement: These Terms constitute the entire agreement between MyStory and the Customer regarding the subject matter hereof and supersede all prior agreements and understandings.


9. Publishing Assistance


9.1 Publishing Services: MyStory offers to publish the Customer's book, if included in their package. We will create accounts on relevant publishing mediums and connect the Customer's bank account to receive direct payments from the publishing medium.


10. Referral Program Terms and Conditions


10.1 Program Overview: MyStory introduces a Referral Program, offering rewards for referrals leading to new clients purchasing Premium or Ultimate packages.


10.2 Reward Eligibility: Referrals resulting in new clients who pay upfront for Premium or Ultimate packages qualify for a reward worth 10% of the package's total value.


10.3 Referral Definition: A qualifying referral is a new client who purchases a Premium or Ultimate package on an upfront payment basis due to the referral.


10.4 Reward Distribution: Rewards are issued within 90 days after confirmation of the referred client's upfront payment, either as a reduced balance or cash payment.


10.5 Referral Tracking: Precise information about the referred client must be provided for accurate tracking.


10.6 No Referral Limits: There is no cap on the number of referrals and each eligible referral will receive a separate reward.


10.7 Exclusions: MyStory employees and immediate family members cannot participate in the referral program.


10.8 Program Modification: MyStory reserves the right to modify or terminate the referral program at any time, with earned rewards being honored.


10.9 Dispute Resolution: Contact your Project Manager for any disputes or concerns related to the referral program.


10.10 Agreement: Participation in the referral program implies agreement to these terms and conditions.


11. Rights Retention


11.1 Retention of Rights: MyStory retains the rights to the book until the full price of the package has been paid off by the Customer.


12. Content Collection and Deadlines


12.1 Collection Process: Content for the story, whether obtained via interview, recording submission, or through the portal, must be completed within 90 calendar days from the start of the project.


12.2 Extension Fee: Should the content collection process exceed 90 days, an extension fee of $250.00 will be charged to the client's account.


12.3 Release of Manuscript: Until all fees are paid, MyStory is unable to release the manuscript for review, revisions, or publishing.


13. Best-Seller Guarantee for Applicable Packages


13.1 The parties acknowledge that this Agreement does not guarantee a specific number of book sales during the bestseller campaigns.

13.2 MyStory Biographies LLC guarantees that the Author's book will achieve Amazon bestseller status during the agreed-upon campaigns or will refund the Author the full amount paid for the bestseller launch. Upon the issuance of a full refund, the Customer forfeits all rights to the book, but will receive all their money back within 3-5 business days. This is only applicable for customers who have purchased a package with the best seller launch. 


13.3. Pricing Requirements:

13.4 The Author agrees to maintain the designated price point for their ebook throughout the entire duration of the bestseller campaign.

13.5 After the launch concludes and the Author achieves bestseller status, they retain the right to set their ebook price at any amount.


13.6. Launch Fee:

13.8 The launch fee covers the cost of promotional activities, marketing strategies, and other services aimed at achieving bestseller status.


13.9. Rights and Obligations:

13.9.0 MyStory Biographies LLC retains the right to utilize various marketing and promotional strategies to enhance book visibility and sales.

13.9.1 The Author agrees to cooperate with MyStory Biographies LLC and provide necessary materials and information to facilitate the bestseller campaign.


13.9.2. Refund Process:

13.9.3 In the event that the Author's book fails to achieve Amazon bestseller status during the agreed-upon campaign, MyStory Biographies LLC will promptly refund the Author the full launch fee.


Governing Law:

This Agreement shall be governed by and construed in accordance with the laws of the United States.By engaging in the services provided by MyStory Biographies LLC, the Author acknowledges and agrees to be bound by the terms and conditions set forth in this Agreement. Engagement in the bestseller launch services constitutes acceptance of all terms and conditions outlined herein.



14. Web Hosting Costs for Ultimate Package


14.1 Hosting Costs: Customers who purchase the Ultimate Package must assume the cost of web hosting for the domain associated with their book.


14.2 Cost Details: This cost is generally only a few dollars a month, but will remain a charge as long as the website is online.


By engaging with MyStory's Services, you acknowledge that you have read, understood, and agreed to these Custom Terms of Service. If you have any questions or concerns, please contact your account manager.


Thank you for choosing MyStory for your custom book writing and publishing needs. We look forward to collaborating with you to bring your unique narrative to life.

1. Overview

Welcome to MyStory! These Custom Terms of Service ("Terms") outline the terms and conditions under which MyStory ("we," "us," or "our") will provide our custom book writing and publishing services (the "Services") to you ("you" or "Customer"). By engaging with MyStory's Services, you agree to comply with and be bound by these Terms. Please read them carefully.


2. Project Ownership and Rights


2.1 Ownership: Upon completion of the project, the Customer will own all rights to the custom book ("Work") created by MyStory, including intellectual property rights and copyright.


2.2 Publishing Rights: The Customer has the exclusive right to publish the Work with any publisher or distributor of their choice.


3. Unlimited Revision Opportunities


3.1 Revision Process: MyStory provides the Customer with unlimited opportunities for revisions to ensure complete satisfaction with the final Work. Revisions will be conducted in collaboration with the Customer.


3.2 Timeliness: MyStory is committed to working in a timely manner to address revision requests promptly, ensuring that the project progresses smoothly toward completion.


3.3 Satisfaction Guarantee: At MyStory, we take pride in delivering high-quality work that aligns with your vision. Our primary goal is your satisfaction with the final product. In the event that you are not completely satisfied, we encourage you to work closely with our team to explore revision options to address your concerns.


3.4 Good Faith Collaboration: We want to ensure that any concerns are addressed through a good faith collaborative process. If, after utilizing the unlimited revision opportunities as outlined in Section 3, you still find the project unsatisfactory, we are open to discussing potential resolutions.


3.5 Eligibility: A refund request will be evaluated on a case-by-case basis. To be eligible for a refund, the Customer must have demonstrated a genuine effort to collaborate and engage in the revision process. The request must be made within 30 days of starting the project.


3.6 Exclusions: Refunds will not be granted solely on the basis of a change in creative direction or personal preference that does not align with the original project scope and guidelines. Refund requests that are not in good faith and attempt to exploit the policy will not be considered.


4. Project Timeline and Completion


4.1 Project Timeline: MyStory and the Customer will collaborate to establish a reasonable project timeline, taking into consideration the scope and complexity of the project.


4.2 Project Completion: MyStory will diligently work with the Customer to complete the project within the agreed-upon timeline. Delays caused by factors beyond MyStory's control may impact the completion date.


5. Confidentiality


5.1 Confidentiality Agreement: MyStory acknowledges that the information provided by the Customer, including personal and sensitive details, is confidential. MyStory will treat this information with the utmost confidentiality and will not share or disclose it to any third party without explicit consent from the Customer.


6. Payment


6.1 Payment Terms: Payment for Services will be outlined in a separate agreement between MyStory and the Customer. All payment terms and schedules will be agreed upon prior to the commencement of the project.


7. Termination


7.1 Termination by Customer: The Customer may terminate the project at any time, subject to the payment of any outstanding fees for services rendered up to the point of termination.


7.2 Termination by MyStory: MyStory reserves the right to terminate the project if the Customer fails to comply with these Terms or if there is a breach of the agreed-upon payment terms.


8. Miscellaneous


8.1 Governing Law: These Terms are governed by and construed in accordance with the laws of the United States, without regard to its conflict of laws principles.


8.2 Entire Agreement: These Terms constitute the entire agreement between MyStory and the Customer regarding the subject matter hereof and supersede all prior agreements and understandings.


9. Publishing Assistance


9.1 Publishing Services: MyStory offers to publish the Customer's book, if included in their package. We will create accounts on relevant publishing mediums and connect the Customer's bank account to receive direct payments from the publishing medium.


10. Referral Program Terms and Conditions


10.1 Program Overview: MyStory introduces a Referral Program, offering rewards for referrals leading to new clients purchasing Premium or Ultimate packages.


10.2 Reward Eligibility: Referrals resulting in new clients who pay upfront for Premium or Ultimate packages qualify for a reward worth 10% of the package's total value.


10.3 Referral Definition: A qualifying referral is a new client who purchases a Premium or Ultimate package on an upfront payment basis due to the referral.


10.4 Reward Distribution: Rewards are issued within 90 days after confirmation of the referred client's upfront payment, either as a reduced balance or cash payment.


10.5 Referral Tracking: Precise information about the referred client must be provided for accurate tracking.


10.6 No Referral Limits: There is no cap on the number of referrals and each eligible referral will receive a separate reward.


10.7 Exclusions: MyStory employees and immediate family members cannot participate in the referral program.


10.8 Program Modification: MyStory reserves the right to modify or terminate the referral program at any time, with earned rewards being honored.


10.9 Dispute Resolution: Contact your Project Manager for any disputes or concerns related to the referral program.


10.10 Agreement: Participation in the referral program implies agreement to these terms and conditions.


11. Rights Retention


11.1 Retention of Rights: MyStory retains the rights to the book until the full price of the package has been paid off by the Customer.


12. Content Collection and Deadlines


12.1 Collection Process: Content for the story, whether obtained via interview, recording submission, or through the portal, must be completed within 90 calendar days from the start of the project.


12.2 Extension Fee: Should the content collection process exceed 90 days, an extension fee of $250.00 will be charged to the client's account.


12.3 Release of Manuscript: Until all fees are paid, MyStory is unable to release the manuscript for review, revisions, or publishing.


13. Best-Seller Guarantee for Applicable Packages


13.1 The parties acknowledge that this Agreement does not guarantee a specific number of book sales during the bestseller campaigns.

13.2 MyStory Biographies LLC guarantees that the Author's book will achieve Amazon bestseller status during the agreed-upon campaigns or will refund the Author the full amount paid for the bestseller launch. Upon the issuance of a full refund, the Customer forfeits all rights to the book, but will receive all their money back within 3-5 business days. This is only applicable for customers who have purchased a package with the best seller launch. 


13.3. Pricing Requirements:

13.4 The Author agrees to maintain the designated price point for their ebook throughout the entire duration of the bestseller campaign.

13.5 After the launch concludes and the Author achieves bestseller status, they retain the right to set their ebook price at any amount.


13.6. Launch Fee:

13.8 The launch fee covers the cost of promotional activities, marketing strategies, and other services aimed at achieving bestseller status.


13.9. Rights and Obligations:

13.9.0 MyStory Biographies LLC retains the right to utilize various marketing and promotional strategies to enhance book visibility and sales.

13.9.1 The Author agrees to cooperate with MyStory Biographies LLC and provide necessary materials and information to facilitate the bestseller campaign.


13.9.2. Refund Process:

13.9.3 In the event that the Author's book fails to achieve Amazon bestseller status during the agreed-upon campaign, MyStory Biographies LLC will promptly refund the Author the full launch fee.


Governing Law:

This Agreement shall be governed by and construed in accordance with the laws of the United States.By engaging in the services provided by MyStory Biographies LLC, the Author acknowledges and agrees to be bound by the terms and conditions set forth in this Agreement. Engagement in the bestseller launch services constitutes acceptance of all terms and conditions outlined herein.



14. Web Hosting Costs for Ultimate Package


14.1 Hosting Costs: Customers who purchase the Ultimate Package must assume the cost of web hosting for the domain associated with their book.


14.2 Cost Details: This cost is generally only a few dollars a month, but will remain a charge as long as the website is online.


By engaging with MyStory's Services, you acknowledge that you have read, understood, and agreed to these Custom Terms of Service. If you have any questions or concerns, please contact your account manager.


Thank you for choosing MyStory for your custom book writing and publishing needs. We look forward to collaborating with you to bring your unique narrative to life.